ANDHRA LOYOLA
INSTITUTE OF ENGINEERING AND TECHNOLOGY
Department:
MBA Subject: SUPPLY
CHAIN MANAGEMENT Year/Semester: II Year / IV Semester
Teacher
: LAVANYA P B Academic Year: 2019-20
Course
Objectives:
|
CO 1 |
To
make students know types and
analysis of supply chain management and their constituents, supply chain
activities and managing supply chain
activities |
|
CO 2 |
To make the student learn identify the purchasing issues, operations and distribution issues in SCM, Domestic and
International Transportation management and process management |
|
CO 3 |
To make the student
learn identify key tools and components in customer relationship management
segmenting customers and designing and implementing successful CRM
|
|
CO 4 |
To make the
student learn develop SC performance measures and
asses internal integration of key processes to obtain competitive advantage |
|
CO 5 |
To make the
student learn identify methods of entry into
foreign markets, international contracts, INCOTERMS, terms of payment and
international commercial documents. |
Course
Outcomes:
Factual
|
§ Students will be able to
understand various terms used in Supply chain Management.
|
Conceptual
|
§ Students will exhibit a clear
understanding of various Supply chain concepts, types, methods and approaches.
|
Procedural
|
§ Students will be able to exhibit
procedural knowledge in applying Supply chain concepts to align for upstream
and downstream of organization.
|
Applied
|
§ Students will be able to analyze
and evaluate supply chain contribution in firm’s performance and develop
strategies for improving supply chain management.
|
Text
book References:
1.
K. Shridhar Bhat, Supply Chain Management, Himalaya
Publishing House, New Delhi, 2012
2.
N. Chandrasekharan, Supply Chain Management Concepts,
practices and Implementation, Oxford University Press, 2015
3.
Er. Sachin Srivatsava, Shagufta Parveen, Supply Chain
Management, Kalyani Publishers, 2011
4.
John J Coyf, C John Larg, Robert A. Novack, Brian J.
Gibson, Managing Supply chain- A Logistics Approach, Cengage Learning, 2014
5.
Joel D. Wisner, G. Keong Leong, Keah-Choon Tan: Supply
Chain Management- A Balanced Appraoch, Cengage Learning, 3 Edition, 2017
Contents/Activities:
1
|
Factual: Factual knowledge consist basic information about a particular subject or discipline that
students must be acquainted with. This may include the terminology and the
specific details or elements of a subject
|
·
Supply
Chain Management meaning and Definition (Unit-1)
·
Evolution
of SCM (Unit-1)
·
Purchasing
(Unit-2)
·
Distribution
(Unit-2)
·
JIT
(Unit-2)
·
Six Sigma
(Unit-2)
·
Facility
location (Unit-2)
·
Transportation
(Unit-2)
·
Inventory
(Unit-2)
·
Customer
Relationship Management (Unit-3)
·
Segmenting
(Unit-3)
·
Personalizing
communication (Unit-3)
·
Customer
Service (Unit-3)
·
Sustaining
competitive Advantage (Unit-4)
·
SC process
integration (Unit-4)
·
Performance
measures (Unit-4)
·
Supply
chain partners (Unit-4)
·
Globalization
(Unit-5)
·
Entry
modes (Unit-5)
·
International
contracts (Unit-5)
·
Terms of
Trade (Unit-5)
·
Transactional
risk (Unit-5)
·
International
commercial documents (Unit-5)
|
2
|
Conceptual: Conceptual knowledge consists of knowledge of, or understanding of concepts, principles, theories, models, classifications, etc. We learn conceptual knowledge through reading, viewing, listening,
experiencing, or thoughtful, reflective mental activity.
|
·
Types of
Supply Chain Management (Unit-1)
·
Objectives
(Unit-1)
·
Supply
chain and constituents (Unit-1)
·
SC
organizations (Unit-1)
·
Purchasing
issues (Unit-2)
·
Operation
and distribution issues (Unit-2)
·
Locations
decision factors (Unit-2)
·
Types of
transportations (Unit-2)
·
Types of
process management (Unit-2)
·
Components
of CRM (Unit-3)
·
Types of
communication (Unit-3)
·
Types of
segmentation (Unit-4)
·
Process
integration (Unit-4)
·
Supply
chain measures (Unit-4)
·
Different
types of entry modes (Unit-5)
·
Levels of
globalization and SCM integration (Unit-5)
·
Types of
international contracts (Unit-5)
·
Currency
of payment and managing transactional risk (Unit-5)
·
INCOTERMS
(Unit-5)
·
International
Commercial documents (Unit-5)
|
3
|
Procedural: Procedural knowledge is the knowledge exercised in
the performance of some task.
|
·
Supply
chain management process (Unit-1)
·
Building
supply chain activities (Unit-1)
·
Analysis
of Supply chain and its constituents of a company (Unit-1)
·
Managing
technical challenges of SCM (Unit-1)
·
Purchase
order process (Unit-2)
·
Integration
of Distribution and cost implications (Unit-2)
·
Facility
location and cost implications (Unit-2)
·
Transportation
cost implications (Unit-2)
·
CRM and
SCM integration (Unit-3)
·
Analyzing customer
behavior and segmenting (Unit-3)
·
Analyzing
the influence of personalized communication (Unit-3)
·
Establishing
SC strategies (Unit-4)
·
Assessing
performance measures of Supply chain of a company (Unit-4)
·
Extending
SC in second tier supply chain partners (Unit-4)
·
Verifying
the documents in international supply chain (Unit-5)
·
Calculating
transactional risk (Unit-5)
|
4
|
Applied: Applied knowledge is learning that is used in various
situations and contexts.
|
·
Study the
Supply chain of a company from various constituents and develop a suitable
Supply chain management
|
Schedule
and Sequence:
Day
|
Topic
|
Objectives
|
Before Class-Videos, e-Books, Case Studies
|
In-Class-Activities, Quiz
|
Post-Class-Assignment, Discussion Forum
|
|
||
1
|
Introduction
to Supply Chain Management(SCM) |
·
To make
students know types and analysis of supply chain management and their
constituents, supply chain activities and
managing supply chain activities
|
TB 1 Page numbers 2-3 Video: https://www.youtube.com/watch?v=6KDfA4QSqsA |
· Ice breaking
Session on Supply chain Management · Lecture on Introduction
to Supply Chain Management(SCM) |
Discussion Forum |
|
||
2
|
Definition
of SCM |
TB 1 Page numbers 2-3 |
· Lecture on
various definitions of SCM · Derive
characteristics of SCM basing on definitions |
Discussion Forum |
|
|||
3
|
Case
study of SCM |
Walmart case study Video: https://www.youtube.com/watch?v=cVOV7GV8wGY |
· Discussion on
success of Walmart SCM a case study |
Discussion Forum |
|
|||
4
|
Need
for SCM |
TB 1 Page numbers 2-7 |
· Discussion on
need for SCM and relevant cases |
Discussion Forum |
|
|||
5
|
Importance
of SCM |
TB 1 Page numbers 3-4, 41-43 |
· Discussion on Importance
of SCM using PPT · Doubts
clarification |
Discussion Forum |
|
|||
6
|
Evolution
and Resolutions of SCM |
TB 1 Page numbers 39-41 |
· Lecture on Evolution
and Resolutions of SCM using PPT · Preparation of
Timeline |
Discussion Forum |
|
|||
7
|
Case
study of SCM |
Amazon case study |
· Discussion on
Amazon case study |
Discussion Forum |
|
|||
8
|
Objectives
of SCM |
TB 1 Page numbers 23-26 |
· Lecture on objectives
of SCM using PPT and case analysis |
Discussion Forum |
|
|||
9
|
Types
of SCM |
TB 1 Page numbers 9-10 |
· Lecture on types
of SCM · Discussion on
suitability of SCM types |
Discussion Forum |
|
|||
10
|
Application
of Cyclical process |
TB 1 Page numbers 20-22 |
· Lecture on application
of Cyclical process |
Discussion Forum |
|
|||
11
|
Analysis
of SCM and its constituents |
TB 1 Page numbers 30-39 |
· Lecture on Analysis
of SCM and its constituents with relevant case discussion |
Discussion Forum |
|
|||
12
|
Supply
Chain Activities |
TB 1 Page numbers 27-30 |
· Lecture on Supply
Chain Activities |
One page note on Supply chain activities of
a selected company |
|
|||
13
|
Supply
Chain Organizations |
TB 1 Page numbers 287-303 |
· Lecture on Supply
Chain Organizations using PPT · Quiz |
Discussion Forum |
|
|||
14
|
Supply
Chain Organizations |
TB 1 Page numbers 287-303 |
· Lecture on Supply
Chain Organizations using PPT |
List the characteristics of each type of SC
organization and its impact on business |
|
|||
15
|
Managing
Technical challenges of SCM |
TB 1 Page numbers 19-20 |
· Discussion on
technical challenges of sypply chain · Lecture on Managing
Technical challenges of SCM using PPT |
Collect different technologies used in SCM |
|
|||
16
|
SCM-
An overview- Purchasing |
·
To make the student learn identify
the purchasing issues, operations and
distribution issues in SCM, Domestic and International Transportation
management and process management |
TB 1 Page numbers 6-7 |
· Lecture on overview-
Purchasing using PPT · Discussion
purchasing decisions |
Discussion Forum |
|||
17
|
Purchasing
functions and process |
TB 1 Page numbers 259-286 |
· Lecture on Purchasing
functions and process using PPT |
Discussion Forum |
||||
18
|
Purchasing
issues in SCM |
TB 1 Page numbers 259-286 |
· Lecture on Purchasing
issues in SCM using PPT · Choose a
suitable purchase plan for a selected company in paired activity |
Discussion Forum |
||||
19
|
Make
or Buy decisions in SCM |
TB 1 Page numbers 259-286 |
· Lecture on Make
or Buy decisions in SCM · Debate on make
or buy decisions for a manufacturer |
Discussion Forum |
||||
20
|
Recent
trends in procurement |
TB 1 Page numbers 259-286 |
· Lecture on recent
trends in procurement using PPT · Quiz |
Discussion Forum |
||||
21
|
Facility
location- need and factors affecting |
TB 1 Page numbers 179-191 |
· Lecture on Facility
location- need and factors affecting location decisions |
Discussion Forum |
||||
22
|
Types
of facility location and planning methods |
TB 1 Page numbers 179-191 |
· Student
presentation on types of facility location and planning methods · Discussion on
location decisions |
Discussion Forum |
||||
23
|
Importance
of facility location |
TB 1 Page numbers 179-191 |
· Discussion on Importance
of facility location · Calculation of
cost implications in location decisions |
Discussion Forum |
||||
24
|
Domestic
and International transportation management |
TB 1 Page numbers 229-258 |
· Student
presentation on types of transportation · Lecture on Domestic
and International transportation management |
Discussion Forum |
||||
25
|
Functions
and modes of transport |
TB 1 Page numbers 229-258 |
· Lecture on Functions
and modes of transport using PPT |
Discussion Forum |
||||
26
|
Participants,
decisions and cost of transportation |
TB 1 Page numbers 229-258 |
· Lecture on Participants,
decisions and cost of transportation · Calculation
Transportation cost |
Discussion Forum |
||||
27
|
Inter
– Model transportation types |
TB 1 Page numbers 229-258 |
· Lecture on Inter
– Model transportation types · Quiz |
Collect company details using Inter model
transportation |
||||
28
|
Process
Management in SCM –Lean thinking |
TB 3 Page numbers 10.1-13.69 TB 5 page numbers 257-293 |
· Lecture on Process
Management in SCM –Lean thinking using PPT · Discussion on
lean management and its importance |
Discussion Forum |
||||
29
|
Six
Sigma in SCM |
TB 3 Page numbers 10.1-13.69 TB 5 page numbers 257-293 |
· Lecture on Six
Sigma in SCM · Quiz on Six
sigma methdology |
Discussion Forum |
||||
30
|
Operations
Management- Scope and functions |
TB 5 page numbers 137-167 |
· Lecture on Operations
Management- Scope and functions using PPT · Doubts
clarification on operations management |
Discussion Forum |
||||
31
|
Factors
affecting process management, importance and issues |
TB 5 page numbers 137-167 |
· Lecture on factors
affecting process, process management · Discussion on importance
and issues of process management |
Discussion Forum |
||||
32
|
Distribution
Management- need and value addition |
TB 5 Page numbers 309-344 |
· Lecture on Distribution
Management- need and value addition · Management
game of Distribution management |
Discussion Forum |
||||
33
|
Physical
distribution- Role of Physical distribution partners |
TB 1 Page numbers 309-344 |
· Lecture on Physical
distribution- Role of Physical distribution partners using PPT |
Discussion Forum |
||||
34
|
Marketing
channels, functions of marketing channels |
TB 1 Page numbers 309-344 |
· Student
presentation on Marketing channels, functions of marketing channels |
Discussion Forum |
|
|||
35
|
Distribution
issues in Supply chain |
TB 1 Page numbers 309-344 |
· Discussion on
distribution issues in Supply chain · Preparation on
remedies for distribution issues in team |
Discussion Forum |
|
|||
36
|
Customer
Relationship Management (CRM) – Introduction
and Definition |
·
To make the student learn identify
key tools and components in customer relationship management segmenting
customers and designing and implementing successful CRM
|
TB 2 Page numbers 275-303 |
· Lecture on Customer
Relationship Management (CRM) – Introduction
and Definition · Students
experience as customers in utilizing CRM |
Discussion Forum |
|
||
37
|
Role
of SCM in CRM |
TB 2 Page numbers 275-303 |
· Lecture on Role
of SCM in CRM using PPT · Comparison
between CRM and SCM |
Discussion Forum |
|
|||
38
|
Key
tools and components of CRM |
TB 2 Page numbers 275-303 |
· Lecture on Key
tools and components of CRM using PPT |
Collect the CRM for a selected company and
its SC activities |
|
|||
39
|
Segmenting
customers and predicting behaviour |
TB 2 Page numbers 275-303 |
· Quiz on
Segmenting · Lecture on Segmenting
customers and predicting behavior |
Discussion Forum |
|
|||
40-45
|
Student
Presentations
|
Mid 1 Assessment
|
Preparation
of Mini report by the Student on the given topic |
Minimum
10 Minutes Presentation by each student |
Improvement
of presentation skills basing on faculty recommendations |
|
||
46
|
Personalizing
customer communication |
|
TB 2 Page numbers 275-303 |
· Lecture on Personalizing
customer communication using PPT · Preparation of
personalized customer communication for a selected company –(trios) |
Discussion Forum |
|
||
47
|
Personalizing
customer communication |
TB 2 Page numbers 275-303 |
· Presentation
of content prepared by students for Personalizing customer communication |
Discussion Forum |
|
|||
48
|
Customer
service capabilities |
TB 2 Page numbers 275-303 |
· Lecture on Customer
service capabilities using PPT · Brain storming
on improving customer service |
Discussion Forum |
|
|||
49
|
Designing
and implementing Successful CRM |
TB 2 Page numbers 275-303 |
· Lecture on designing
and implementing Successful CRM using PPT · Case
discussion on CRM and SCM integration |
Discussion Forum |
|
|||
50
|
Supply
chain process integration |
·
To make
the student learn develop SC performance measures and asses internal
integration of key processes to obtain
competitive advantage
|
TB 1 Page numbers 337-354 TB 4 page numbers 624-638 TB 5 page numbers 503-527 |
· Lecture on Supply
chain process integration using PPT · Development of
supply chain process integration for a small company |
Discussion Forum |
|
||
51
|
Review
and establish supply chain strategies |
TB 1 Page numbers 337-354 TB 5 page numbers 503-527 Video: https://www.youtube.com/watch?v=ncwsr1Of6Cw |
· Lecture on Review
and establish supply chain strategies using PPT · Discussion on
use of Technology in SCM for SC strategies |
Discussion Forum |
|
|||
52
|
Developing
supply chain performance measures |
TB 1 Page numbers 337-354 TB 5 page numbers 503-527 |
· Lecture on developing
supply chain performance measures using PPT |
Collect the information about Supply chain
performance index of a selected company |
|
|||
53
|
Assessing
internal integration of key processes |
TB 1 Page numbers 337-354 TB 5 page numbers 503-527 |
· Lecture on Assessing
internal integration of key processes using PPT · Discussion on
internal integration and its elements |
Discussion Forum |
|
|||
54
|
Extending
supply chain to ii tier supply chain partners |
TB 1 Page numbers 337-354 TB 5 page numbers 503-527 |
· Lecture on
Extending supply chain to II tier supply chain partners using PPT · Discussion on
role of II tier partners in Supply chain |
Collect II Tier partners of Supply chain |
|
|||
55
|
Extending
supply chain to ii tier supply chain partners |
TB 1 Page numbers 337-354 TB 5 page numbers 503-527 |
· Students
presentation on extending supply chain to ii tier supply chain partners |
Discussion Forum |
|
|||
56
|
Performance
Measurement methods |
TB 1 Page numbers 337-354 TB 5 page numbers 503-527 |
· Lecture on Performance
Measurement methods · Discussion
need for performance measurement in supply chain management |
Discussion Forum |
|
|||
57
|
Performance
measurement tools |
TB 1 Page numbers 337-354 TB 5 page numbers 503-527 |
· Lecture on Performance
measurement tools using PPT · Quiz |
Discussion Forum |
|
|||
58
|
Performance
measurement techniques |
TB 1 Page numbers 337-354 TB 5 page numbers 503-527 |
· Lecture on Performance
measurement techniques using PPT · Discussion on
adopting suitable performance measurement technique |
Discussion Forum |
|
|||
59
|
Introduction
to international supply chain |
·
To make the student learn identify
methods of entry into foreign markets, international contracts, INCOTERMS,
terms of payment and international commercial documents. |
TB 1 Page numbers 381-413 TB 5 page numbers 237-257 |
· Lecture on Introduction
to international supply chain · Discussion on
stages of globalization and characteristics of each stage |
Discussion Forum |
|
||
60
|
Methods
of entry into international markets |
TB 1 Page numbers 381-413 TB 5 page numbers 237-257 |
· Students
presentation on methods of entry into international markets · Discussion on
pros and cons of each entry mode |
Discussion Forum |
|
|||
61
|
Methods
of entry into international markets |
TB 1 Page numbers 381-413 TB 5 page numbers 237-257 |
· Students
presentation on methods of entry into international markets · Discussion on
pros and cons of each entry mode |
Discussion Forum |
|
|||
62
|
International
logistic infrastructure |
TB 1 Page numbers 381-413 TB 5 page numbers 237-257 |
· Lecture on International
logistic infrastructure using PPT · Comparison
between domestic and international logistics management |
Discussion Forum |
|
|||
63
|
International
contracts |
TB 1 Page numbers 381-413 TB 5 page numbers 237-257 |
· Lecture on International
contracts using PPT · Discussion on
types of International contracts |
Discussion Forum |
|
|||
64
|
Terms
and trades or INCOTERMS |
TB 1 Page numbers 381-413 TB 5 page numbers 237-257 Website: https://iccwbo.org/resources-for-business/incoterms-rules/incoterms-2020/ |
· Lecture on Terms
and trades or INCOTERMS · Discussion on
Evolution and Growth of INCOTERMS |
Discussion Forum |
|
|||
65
|
Terms
and trades or INCOTERMS |
TB 1 Page numbers 381-413 TB 5 page numbers 237-257 |
· Lecture on Terms
and trades or INCOTERMS · Quiz |
Discussion Forum |
|
|||
66
|
Terms
of payment |
TB 1 Page numbers 381-413 TB 5 page numbers 237-257 |
· Lecture on Terms
of payment · Discussion on
sensitivity of terms of payment in international trade |
Discussion Forum |
|
|||
67
|
Currencies
of payment and managing transaction risk |
TB 1 Page numbers 381-413 TB 5 page numbers 237-257 |
· Lecture on Currencies
of payment and managing transaction risk using PPT · Calculation of
transactional risk |
Discussion Forum |
|
|||
68
|
Currencies
of payment and managing transaction risk |
TB 1 Page numbers 381-413 TB 5 page numbers 237-257 |
· Lecture on Currencies
of payment and managing transaction risk · Calculation of
transactional risk |
Discussion Forum |
|
|||
69
|
International
Commercial documents |
TB 1 Page numbers 381-413 TB 5 page numbers 237-257 |
· Lecture on International
Commercial documents using PPT · Discussion on
purpose of international commercial documents |
Collect formats of international commercial
documents |
|
|||
70
|
International
Commercial documents |
TB 1 Page numbers 381-413 TB 5 page numbers 237-257 |
· Lecture on International
Commercial documents · Case
discussion |
Discussion Forum |
|
|||
71-75
|
Student
Presentations
|
Mid 2 Assessment
|
Preparation
of Mini report by the Student on the given topic |
Minimum
10 Minutes Presentation by each student |
Improvement
of presentation skills basing on faculty recommendations |
|
||
Evaluation:
·
Mini Report: 10 Marks for Mid 1 & Mid 2 Separately
(Write your assignments, case analysis and mini project on A4 papers and submit
the report)
·
Presentation: 10
·
Marks for Mid 1 & Mid 2 Separately (You should
present case analysis and mini projects
done during the mid)
·
Descriptive Exam: 20 Marks for Mid 1 & Mid 2
Separately
·
Total Mid marks 20 Marks: Average of Mid 1 & Mid
2
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